Please read these Terms and Conditions (“Terms”) carefully before placing any order for products or services through our website, mobile platform, or any other ordering channel operated by Cheesecake & Co. By accessing our website or placing an order, you agree to be legally bound by these Terms.

1. Introduction

The domain name www.cheesecakeco.in (“Website”) is owned and operated by Cheesecake & Co., an Indian entity engaged in the preparation and delivery of cheesecakes, desserts, and related food products (hereinafter referred to as “Cheesecake & Co.”, “we”, “us”, or “our”).

These Terms govern your use of the Website and all orders placed through it.

2. Definitions

2.1 “Agreement” refers to these Terms and Conditions, along with any order details and payment instructions.
2.2 “Privacy Policy” means the policy available on our Website describing how personal data is collected, stored, and used.
2.3 “You”, “Your”, “User” refers to any individual accessing the Website or placing an order.
2.4 “Cheesecake & Co.”, “We”, “Us”, “Our” refers to the brand operating the Website.
2.5 “Products” or “Goods” refers to food items, desserts, cheesecakes, and related items offered for sale.
2.6 “Services” refers to preparation, packaging, and delivery services offered by Cheesecake & Co.
2.7 “Delivery Partner” refers to third-party logistics providers engaged for order fulfillment.
2.8 “Website” refers to www.cheesecakeco.in and associated mobile platforms.

3. Ordering

3.1 By placing an order, you confirm that all details provided (name, address, contact number, and payment information) are accurate and complete.
3.2 All orders are for personal consumption only and may not be resold for commercial purposes.
3.3 Certain products may contain allergens or may be suitable only for specific age groups. You are responsible for reviewing product descriptions before ordering.
3.4 You are responsible for maintaining the confidentiality of your login credentials and account details.
3.5 While we take reasonable security measures, Cheesecake & Co. shall not be liable for unauthorized access caused without negligence on our part.
3.6 All orders are subject to product availability, delivery feasibility, and acceptance by Cheesecake & Co.
3.7 Order confirmation via email, SMS, or WhatsApp only indicates receipt of your order and does not guarantee fulfillment.
3.8 A contract is deemed complete only after order acceptance and payment confirmation.
3.9 If an item or delivery slot is unavailable, we will inform you and initiate cancellation or modification as applicable.

4. Prices and Payment

4.1 Prices displayed on the Website are in Indian Rupees (INR) and inclusive/exclusive of taxes as stated.
4.2 Prices may change without prior notice due to ingredient availability or operational factors.
4.3 The final payable amount, including delivery charges, will be displayed at checkout.
4.4 Payments must be completed online via UPI, credit/debit card, net banking, or other supported gateways.
4.5 Cheesecake & Co. does not store any card or banking information. Payment security is handled by third-party payment gateways.
4.6 We will never request sensitive banking details via call, email, SMS, or WhatsApp.

5. Delivery

5.1 Delivery timelines are approximate and may vary due to traffic, weather, or operational constraints.
5.2 Orders will be delivered to the address provided at checkout.
5.3 Cheesecake & Co. is not liable for delays caused by delivery partners or circumstances beyond reasonable control.
5.4 Delivery will be attempted only once. Failure due to incorrect address, unavailability of recipient, restricted access, or refusal will result in order closure without refund.
5.5 Once delivered, risk and responsibility for the Products transfer to you.
5.6 Deliveries may not be available in certain locations; in such cases, we will notify you for resolution.
5.7 No deliveries shall be made on National Holidays unless explicitly stated.
5.8 Cheesecake & Co. reserves the right to reschedule deliveries due to natural calamities, strikes, regulatory restrictions, festivals, or force majeure events.
5.9 Requests for change in delivery date or time may not be entertained once the order is confirmed.

6. Cancellation & Refunds

All cancellations, refunds, and modifications are governed by the Cancellation & Refund Policy available on the Website. Food products being perishable are generally non-cancellable once preparation has begun.

7. Third-Party Links

The Website may contain links to third-party websites. Cheesecake & Co. has no control over and assumes no responsibility for the content, services, or policies of such websites.

8. Complaints & Support

8.1 Customer grievances must be reported within 24 hours of delivery.
8.2 Complaints can be raised via the contact details mentioned on the Website.
8.3 Product images are for representation only; actual products may vary slightly in appearance.

9. Limitation of Liability

9.1 Cheesecake & Co. makes no warranties regarding uninterrupted or error-free access to the Website.
9.2 We are not liable for any adverse reaction, damage, or loss resulting from consumption of products, except as required under applicable law.
9.3 Our maximum liability, if any, shall be limited to the amount paid for the specific order.
9.4 We are not responsible for indirect, incidental, or consequential damages including loss of profits or data.
9.5 Cheesecake & Co. shall not be liable for delays or failures caused by events beyond reasonable control.

10. General Terms

10.1 Cheesecake & Co. may modify these Terms at any time without prior notice.
10.2 Unauthorized use of automated systems, scraping, hacking, or misuse of Website content is strictly prohibited.
10.3 These Terms, along with the Privacy Policy, constitute the entire agreement between you and Cheesecake & Co.
10.4 If any provision is found unenforceable, the remaining provisions shall continue in full force.
10.5 These Terms shall be governed by the laws of India.
10.6 Courts within India shall have jurisdiction over all disputes arising under this Agreement.
10.7 By registering or placing an order, you consent to receive transactional and promotional communications via SMS, WhatsApp, RCS, email, or calls.
10.8 Orders once confirmed may not be modified or cancelled.
10.9 Any fraudulent or unethical activity on the Website may result in legal action and cooperation with law enforcement authorities.

11. Governing Law, Jurisdiction & Dispute Resolution

Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Jurisdiction
Courts located within New Delhi, India, shall have exclusive jurisdiction.

Dispute Resolution & Arbitration
If a dispute remains unresolved, it shall be referred to arbitration in New Delhi, conducted in English, and the arbitral award shall be final and binding.